Terms and Conditions
Epicentre Mountain Biking Terms and Conditions:
1. Payments and Cancellations:
1.1 All bookings must be paid for at the time of booking or if a group of 6 or more payment will be made as per any agreement made with Epicentre Mountain Biking
1.2 Cancellation outside 7 days from start of hire/package: 80 percent of your payment will be refunded into a New Zealand bank account provided by the customer. If an overseas bank account is to be used then 80 percent of the total will be paid less any applicable overseas bank transfer charges.
1.3 Cancellations within 7 days from start of the hire/package. No refund given.
2.1 At the time of hiring a bike or booking a package the customer must provide a credit card or debit card to a Epicentre Mountain Biking representative at the time a bike is provided. A bond of NZ$1000 is held on the card for any Santa Cruz bike until the bike is returned. Once returned and there is no damage to the bike then the NZ$1000 hold is released. A bond of NZ$500 is held on the card for any Santa Cruz bike until the bike is returned. Once returned and there is no damage to the bike then the NZ$500 hold is released.
2.2 The customer must also provide a legitimate form of photographic ID such as a driver licence or Passport. at the time of collection.
3.0 Late Returns:
3.1 An extra full days hire of the bike will be charged for bikes not returned at the due time and a full days hire will be charged for all consecutive days after that date.
3.2 No refunds are given for the early return of a bike.
3.3 The customer will be responsible for any extra costs incurred in recovering a bike that has not been returned.
3.4 If the late return of a bike was part of a group the person who made the original booking and payment will be responsible for all damage costs, or costs incurred in recovering a bike that was not returned.
4.1 Purchasing Epicentre Mountain Biking insurance policy will cover the customer for any damage to the bike. The policy will not cover damage caused by reckless or dangerous riding.
4.2 Insurance does not cover any bike used in a race or competitive situation and will not be hired for such situations.
5.0 Age Limitations:
5.1 Persons under the age of 17 who wish to hire a bike/purchase a package must be accompanied by an adult 17 years of age or more.
6.0 Customer Liability:
6.1 I shall assume liability for any and all damage or loss of personal property, accident, injury to other persons related to the hired equipment.
7.0 General Conditions:
7.1 I understand that NZ law states an approved cycle helmet must be worn at all times while cycling anywhere in New Zealand.
7.2 I understand that when riding on public roads in New Zealand I must keep left at all times.
7.3 I understand when riding off road I must keep to marked tracks and when signage states the track is shared with walkers then riders must give way to walkers and respect other track users.
7.4 I understand I must take all rubbish with me or place into designated rubbish bins.
7.5 I agree I must pay any compensation to Epicentre Mountain Biking for any damage to any or all items hired from Epicentre Mountain Biking unless I have taken out the optional insurance policy provided by Epicentre Mountain Biking.
7.6 I agree there is an accepted risk with cycling off road and on and will take full responsibility for my own safety. I understand I need to ride to my ability and note track difficulty ratings before using tracks.
7.7. I agree to provide an emergency contact person name, address and phone number prior to the start of the hire/package period and agree this person can be contacted by Epicentre Mountain Biking or any other emergency services in the event of an incident resulting in serious injury, or failure to return.
7.8. I agree to supply “ride intentions” at the time I receive my bike./package These intentions outline ride plans for the day/days, and what tracks I intend to ride and will be given to a Epicentre Mountain Biking representative.
7.9 I am physically fit and there are no medical conditions that will prevent me from participating in any cycling activity.
8.0 In the event of a medical emergency Epicentre Mountain Biking is not responsible for any costs incurred for engaging any emergence service.
8.1 I hear by release Epic Centre Mountain Biking and its agents and employees from and against any and all liability arising during the rental period/package period. I acknowledge that I am aware of the risks involved with cycling and mountain biking including but not limited to physical exertion, forces of nature, accidents, travel via any mode of transport, adequacy of medical facilities or negligence other than wilful or fraudulent on the part of Epicentre Mountain Biking, employees, agents of others.
8.3 I agree the New Zealand laws apply. That this contract is subject to the exclusive jurisdiction of New Zealand Courts and this release is binding on my family, heirs and legal assigns and on my administrators and/or executors.
8.4 I have read and understand these terms and conditions before signing and agree to be bound by these terms and conditions.